"This call may be monitored for quality purposes..."

If you have heard this recording more than likely you have experienced first hand one of Witness Systems multimedia performance optimization solutions. Based in Atlanta, Ga., Witness Systems provides business-driven multimedia recording, performance analysis and e-learning management solutions that enable contact centers to enhance the quality of their customer service interactions via communication mediums such as:

• The telephone
• Email
• Web self-service channels

A History of Leadership
Our employees have a direct impact on the success of our organization. As a result, we don’t settle for second best - nor should you! Witness Systems has established market leadership in the business-driven voice and data monitoring market as a direct result of the talented employees that help us develop and deliver innovative products and services to our target audience.

Founded in 1986, Witness Systems has a history of outpacing our competitors, introducing more “first-to-market” performance optimization solutions than any other vendor in our market. Several of our industry “firsts” includes our patented synchronized client-server voice and data monitoring software as well as the industry’s first Web self-service recording system.