For over six years Witness Systems and Cisco Systems have forged an alliance to help users capture customer intelligence to optimize workforce performance. With over 600 joint customers, Witness Systems and Cisco Systems have demonstrated time and again the importance of building strong relationships that deliver the most advanced, competitive products and services.

Member of Cisco’s Program
As a member of Cisco’s Program, Witness Systems specializes in IP Telephony. Witness Systems participated and passed Solutions Interoperability Testing and Independent Verification Testing for its eQuality ContactStore for IP solution, enabling customers to:

Accelerate the deployment of business applications and solutions
Implement a standards-based, open architecture
Extend the value of their Cisco AVVID Network Infrastructure

To learn more about our relationship with Cisco please click here.

Witness Systems/Cisco Product Integrations
Witness Systems’ eQuality ContactStore for IP solution integrates into the following applications:

Cisco Call Manager
Cisco Call Manager Express
Cisco IP Contact Center
Cisco IP Contact Center Express

Witness Systems' workforce management solutions integrate with the following solutions using adapters developed by Cisco:

Cisco IP Contact Center
Cisco IP Contact Center Express

Witness Systems eQuality ContactStore for IP Solution
Witness Systems’ eQuality ContactStore for IP is the first enterprise-scale software recording system for converged voice and data networks. Employees can capture a complete record of their interactions with customers, suppliers, partners, or members of the public – at the touch of a button on their Cisco IP phone. Users have quick and easy control of when, what, and how they record and use their telephone calls. The recording suite delivers breakthroughs in scalability and functionality, bringing the benefits of recording to every Cisco IP phone user.

Witness Systems Workforce Management Solutions
Contact centers enjoy the innovative workforce management solutions that enable them to improve management effectiveness of their most important assets - their people. Managers have a complete view of how their agents are performing and can quickly react to exceptions to schedules. User-friendly interfaces make it possible for agents to request time off, request shifts, and swap shifts with others. Managers can reduce their operating costs through improved productivity, improved employee satisfaction and see increased customer satisfaction as service levels are enhanced.