Volume 8 Issue 9

In this issue:

• Back to School with Witness Systems
• Convenient Access to Concise Recorded Sessions Can Help You Improve Everything!
• Customer Spotlight: Accor North America’s Reservation Services
• Witness Systems Customer Advisory Committee Meets This Week
• Let’s Celebrate – National Customer Service Week is Approaching
• Driving Innovation 2005: Vegas or Bust!
• Tech Tip: Comments Can Clarify Using eQuality Evaluation!

Volume 8 Issue 8

In this issue:

• Enterprise Enhancements to eQuality ContactStore for IP
• A Big Thanks - Your Feedback Is Valuable!
• Customer Spotlight: NTELOS Inc.
• How to stay connected to the Witness Services Network
• Welcome New Customers!
• Tech Tip: Launching & tracking eQuality Producer Clips through eQuality Now
• Convenient, Easy Access to Witness Mini-Webinars Can Help You Improve everything!

Volume 8 Issue 7

In this issue:

• Actionable Learning
• Witness Consulting Network
• Customer Spotlight: 4 Wheel Parts
• TechTip: Dynamic Sections in eQuality Evaluation
• IP Recording: eQuality ContactStore for IP
• Witness Systems Receives Industry Honors

Volume 8 Issue 6

In this issue:

• 2004 Driving Innovation - An "Invinceable" Experience!
• Witness Consulting Network
• Tech Tip: Retrieve Recordings Quickly in eQuality Vision
• Back Office Initiative Continues to Gain Momentum
• Customer Spotlight: The Cheshire Building Society
• 2004 Innovator of the Year Awarded
• Vince Poscente Recap - Continue to be "Invinceable"

Volume 8 Issue 5

In this issue:

• eQuality Producer Clip Creation Contest
• The Witness Support Network Can Help!
• Registration Slots are Still Available
• New eQuality Integration Extends Call Visualization Capabilities
• Customer Spotlight on Archway Marketing Services
• Tech Tip: Broadcasting an Announcement Via eQuality Now
• Last Chance to Cast Your Vote!

Volume 8 Issue 4

In this issue:

• Driving Innovation 2004 Early Bird Special!
• Cast Your Vote - and Enter to Win - in Sixth Annual "Users Choice Awards"
• Recognizing Excellence: Now Accepting Nominations for "Innovator of the Year"
• Unveiling New Workshop Series: Foundations in Root Cause Analysis
• Witness Systems Expands Suite with Addition of eQuality CallMiner Speech Analytics Solution
• Special Incentives for Training & Education Customers
• Jamison Consulting White Paper Brings eQuality Office to Market Forefront
• Tech Tip: Annotating a Contact
• Upcoming Events

Volume 8 Issue 3

In this issue:

• Empowering the frontline agents
• Asia Pacific Seminar Tour
• Customer Spotlight: buw Holding
• Your Vote is Needed!
• "So what's the word on the street?"
• Customer Contact Solutions Conference survey
• Upcoming Events

Volume 8 Issue 2

In this issue:

• Call for Driving Innovation 2004 User Conference Speakers
• eQuality Office Performance Management Initiative
• Nominations Open for Witness Systems' 2004 "Innovator of the Year" Award
• Getting the Most Out of eQuality: Leveraging the Witness Learning Network
• You're Invited
• "Today's Customer Contact Center: Fueling the Enterprise with Customer Intelligence"
• Customer Spotlight: Lloyds TSB Asset Finance Division
• Upcoming Events

Volume 8 Issue 1

In this issue:

• Uptake of e-Learning Accelerates Demand for eQuality
• Participate in the Latest RFG Research Survey: Building Better Back-Office Processes
• Tech Notes: Creating Applications/Systems Training Using eQuality Producer
• Share Your eQuality Success Stories at Driving Innovation 2004
• Customer Spotlight: West Corporation
• Witness Systems and eQuality Solutions
  Earn Industry Honors
• Upcoming Events

Volume 7 Issue 4

In this issue:

• Driving Innovation 2004 Speakers
• "Members' Choice" Awards
• New CRM Researchv
• Compliance Recording Best Practices
• Tech Notes: Root Cause Analysis
• Customer Spotlight: Nissan Motor Acceptance Corporation
• Trade Shows

Volume 7 Issue 3

In this issue:

• eQuality Analysis Gets New Scorecard Templates and a KPI Matrix
• eQuality Balance and eQuality Evaluation Offer New Notification and Reporting Enhancements
• Powerhouse Seminar Teaches Leadership and Communication Skills
• Vote for eQuality in the Members' Choice Awards
• Your Satisfaction Counts
• Introducing: The Witness Learning Network
• Enhance Your Learning Environment Using Your Own Best Practices
• Tech Notes: Using Business Rules to Trigger Notifications
• Trade Shows & Events

Volume 7 Issue 2

In this issue:

• eQuality Analysis Gets New Scorecard Templates and a KPI Matrix
• eQuality Balance and eQuality Evaluation Offer New Notification and Reporting Enhancements
• Powerhouse Seminar Teaches Leadership and Communication Skills
• Introducing: The Witness Learning Network
• Enhance Your Learning Environment Using Your Own Best Practices
• and much more!

Volume 7 Issue 1

In this issue:

• Witness Systems Makes Offer to Acquire Eyretel
• CallMiner Partnership Extends Performance Analysis Capabilities
• Join the Witness Systems Customer Advisory Committee
• Become a User Judge for a Chance at $100
• Award Update: Innovator of the Year
• Tech Support Corner
• and much more!

Volume 6 Issue 4

In this issue:

• New Research Confirms Your eQuality Software as the Right Investment Priority
• Continental Airlines Recognized for Its eQuality Implementation
• Multimedia Recording Solutions Available in Japan
• Award Update: Vote for eQuality as the Best Recording/Quality Monitoring Solution
• Success Story: Cable & Wireless
• and much more!

Volume 6 Issue 3

In this issue:

• Celebrating Customer Service Week
• eQuality Receives Top Honors
• 10th-Annual MVP Quality Awards
• New Members Join the Customer Advisory Committee
• VoIP Recording Capabilities Extended
• Success Story: AOL | 7 Online Services
• Best Practice: Don't Get Run Over by the Email Train
• Calibrating For Consistency
• and much more!

Volume 6 Issue 2

In this issue:

• ICCM Offers Discount to Witness Systems' Customers
• Business Consulting Services Expanded to Emphasize e-Learning
• William F. Evans Named Executive Vice President and Chief Financial Officer
• Localized Version of eQuality Released in Japan
• Availability of eQuality Solutions Extends to India
• Spreading the Word on Contact Center Optimization
• Performance Optimization Case Study
• and much more!

Volume 6 Issue 1

In this issue:

• Ongoing Successes, New Innovations
• eQuality Analysis Wins "Best of Show"
• Road Show Delivers Compelling Evidence on ROI
• EMEA User Conference Fashions Itself A Success
• Continued Expansion in Europe and Latin America
• MVP Quality Awards
• Leo Keeley Joins Witness as President and Representative Director in Japan
• New Labs Benchmark Software Performance and Scalability
• Improving Service Skills in Your Contact Center
• and much more!