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December 2003

Driven by Service
CRM Magazine - December 2003

Service Revs Up Nissan's Turnaround
CRM Magazine - December 2003

Contact Centers of the Future
1-to-1 Magazine - December 2003

Witness Systems Debuts New Training Tool
Call Center Magazine - December 2003

The Root of All Great Service
CRMBuyer Magazine - December 2003

November 2003

Next-Gen Call/Contact Recording
Communications Convergence Magazine - November 2003

October 2003

"Software 500"
Software Magazine - October 2003

Improving Your Performance By Creating A Dynamic Learning Environment
Customer Inter@ction Solutions - October 2003

"ICCM's Greatest Hits"
Customer Inter@ction Solutions - October 2003

Are You Really Listening To Your Customers?
Call Center Magazine - October 2003

Humor Breeds Success
DestinationCRM.com - October 9, 2003

Who's Who in Technology
Atlanta Business Chronicle - October 16, 2003

Opportunity on the Line
InformationWeek - October 20, 2003

September 2003

Witness Systems Debuts New Training Tool
CommWeb.com September 30, 2003

August 2003

TMC Labs 2003 Innovation Awards: Part II
Internet Telephony, August 2003

July 2003

Cash In Your Calls
Integrated Solutions, July 2003

Driving Sales
CRM Magazine, July 2003

June 2003

Call Centers Grow Up
ComputerWorld June 30, 2003

Witness Systems was named as Customer Inter@action Solutions Magazine's Fourth-Annual CRM Excellence Awards
Customer Inter@ction Solutions, June 2003

May 2003

From the Top, Executive to Executive
Realmarket , May 28, 2003

Smooth Operators
CRM Magazine, May 2003

April 2003

Witness Completes Eyretel Acquisition
DestinationCRM.com, April 23 2003

Witness Buying Financial-Transaction Recording Firm
InformationWeek, April 21, 2003

Get results now: "Prove it"
CRM Magazine, April 2003

The 10 Best Things to Do With Your Data
CRM Magazine, April 2003

Quality Monitoring and Customer Interaction Recording
Customer Inter@ction Solutions, April 2003

March 2003

"Agents of change: Taking contact centers to new heights"
SearchCRM, March 12, 2003

"Witness Systems Buying Eyretel"
CommWeb, March 3, 2003

"More than Lip Service"
Call Center Magazine, March 2003

February 2003

"Witness Systems buys U.K. firm for $59.8 million"
Atlanta Journal-Constitution, February 26, 2003

"Witness Systems to acquire Eyretel"
Atlanta Business Chronicle, February 26, 2003

Quality in the Call Center Has Changed
CommWeb, February 26

Opportunity on the Line
InformationWeek, February 24

"Good News from Wall Street"
Destination CRM, January 22, 2003

Executives' Guide to Call Center Excellence: Motivational Strategies--Just Desserts
CRM Magazine, February 2003

January 2003

"Bottled Water Company Taps Employee Monitoring Software"
Internet Week, January 16, 2003

Internet Telephony® Product of the Year Awards
Internet Telephony, January 14, 2003

"Hot Spots: Some CRM companies are still seeing exponential growth"
Customer Relationship Magazine / DestinationCRM.com (print and online)
January 2003

"Recipe for Success"
Customer Relationship Magazine / DestinationCRM.com, January 2003

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Witness Systems Announces Next-Generation IP Recording Solution with SIP Protocol Support

Green Tree Servicing LLC Selects Witness Systems' Advanced Quality Monitoring Solution to Drive Customer Satisfaction

Witness Systems Announces 2006 North American Customer Advisory Committee

"Keystone Stretches Resources to Meet Customer Needs"
1to1
August 2005

"VoIP and Call Recording"
CommWeb
August 2005