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News & Events > Media Coverage > 2004

			2005
			2004
			2003

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December 2004

"Witness Systems to Acquire Blue Pumpkin"
CommWeb - December 17, 2004

November 2004

"CRM in Action"
Call Center Magazine - November 2004

October 2004

"Software 500"
Software Magazine - October 2004

"12 Ways to Boost Productivity"
CRM Magazine - October 2004

"Enhancing Workflow Efficiencies: Taking an Enterprise View of Quality"
TMCnet.Com - October 29, 2004

"Move Beyond the Process: Monitor the Experience!"
Call Center Magazine - October 2004

"Watching the Watchers"
Call Center Magazine - October 2004

September 2004

"Product Review: Witness Systems eQuality Producer"
NewsFactor Network / CRM Daily

"Six Sigma Makes Its Way to the Contact Center"
Contact Professional

August 2004

"Six Sigma Makes Its Way to the Contact Center"
Contact Professional - July/August 2004

"Meeting Compliance Standards in Today's Customer Service Environment"
DM Review - August 24, 2004

"A Witness to the Future of Call Monitoring in an IP World"
CommWeb - August 23, 2004

July 2004

"1-800-USELESS"
The Wall Street Journal - July 26, 2004

"Speak Easy"
ComputerWorld - July 5, 2004

IP Telephony - Witness Advertisement
Internet Telephony - July, 2004

VoIP - Witness Advertisement
Internet Telephony - July, 2004

"This Call Is Being Monitored"
Business 2.0 - July 2004

June 2004

"10 Strategies for Customer Service Success"
CRM Magazine - June 2004

"A Little Extra Time On Personnel Pays Off"
The Wall Street Journal - June 22, 2004

"Optimizing Customer Experiences: Bridging Front-Office Contact Centers And Back-Office Departments"
Customer Inter@ction Solutions Magazine - June 2004

"When Compliance (Not Cost) Is Your Issue"
Contact Professional - May/June 2004

May 2004

"Disposable Learning Transforms Contact Centers Into More Dynamic, Effective Environments"
Learning & Training Innovations - May 19, 2004

"Witness Takes Bird’s-Eye View of Contact Center"
CRM Buyer - May 14, 2004

April 2004

Witness extends quality monitoring into the back office.
TelCall Magazine - March / April 2004

Using Speech Rec to Mine Recorded Calls
Call Center Magazine - April 27, 2004

Witness Systems Bolsters Call-Monitoring Analytics
CRMDaily.com - April 27, 2004

Performance in the Back Office
Call Center Magazine - April, 2004

March 2004

"Remember the Goal Is Customer Service"
Investor's Business Daily - March 31, 2004

February 2004

Witness Makes Service Call
InformationWeek - February 24, 2004

Witness Tool Links Back Office to Call Center
CRMDaily - February 24, 2004

Creating a Connected Customer Contact Center
DestinationCRM.Com - February 2004

Reports Give You Data...Analytics Give You Insight
Call Center Magazine - February 2004

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Witness Systems Announces Next-Generation IP Recording Solution with SIP Protocol Support

Green Tree Servicing LLC Selects Witness Systems' Advanced Quality Monitoring Solution to Drive Customer Satisfaction

Witness Systems Announces 2006 North American Customer Advisory Committee

"Keystone Stretches Resources to Meet Customer Needs"
1to1
August 2005

"VoIP and Call Recording"
CommWeb
August 2005