Witness Systems | News & Events | Media Coverage | 2005

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			2005
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			2003

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August 2005

"Keystone Stretches Resources to Meet Customer Needs"
1to1 - August 2005

"VoIP and Call Recording"
CommWeb - August 2005

"Toward the Virtual Contact Center"
Contact Center Today - August 2005

"The Business of Performance Management"
Call Center Magazine - August 2005

"Ask the Expert" - Oscar Alban. Discussion highlighted how workforce optimization and desktop monitoring are improving customer service."
CIO - August 2005

"Energizing Customer Relationships"
CRM Magazine - August 2005

"The Birth of the Workforce Optimization Market"
Customer Interaction Solutions - August 2005

July 2005

"Lending a Helping Hand"
CRM Magazine - July 2005

"On the Scene: From Cost Center To Cash Cow"
CRM Magazine - July 2005

June 2005

"Slow steps to full integration"
New Zealand Reseller News - June 2005

"Enhancing Workforce Efficiencies: Taking an Enterprise View of Quality Assurance"
Contact Professional - May/June 2005

"Application Priorities: Should Workforce Management Come First?"
TMCnet - June 15, 2005

"Eavesdropping Specialty a Fast-Expanding Niche"
AJC - June 12, 2005

"E-Learning Capturing Market Attention"
TechNewsWorld - June 11, 2005

May 2005

"VoIP Brings New Productivity to Many Businesses"
Telephony Magazine - May 23, 2005

"Witness Systems Releases First App Post Blue Pumpkin Acquisition"
CIO Today - May 12, 2005

"Customers Gather 'Round Virtual Contact Centers"
Destination CRM.com - May 5, 2005

"Best Practices in Workforce Management"
Call Center Magazine - May 1, 2005

"Convergence in the Contact Center"
CRM Magazine - May 2005

March 2005

"Call mining gets a boost"
Network World - March 28, 2005

"World according to Witness Systems"
Network World - March 18, 2005

"Do-not-Call Registry Works in Witness Systems' Favor"
Investor's Business Daily - March 22, 2005

"Witness/Pumpkin Pitch End-to-End Workforce Optimization"
CommWeb - March 9, 2005

January 2005

"Consolidation May Improve Contact Centers"
Contact Center Today - January 10, 2005

"Speech Analytics: Producing Results from Recorded Calls"
CRMBuyer - January 6, 2005

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Witness Systems Announces Next-Generation IP Recording Solution with SIP Protocol Support

Green Tree Servicing LLC Selects Witness Systems' Advanced Quality Monitoring Solution to Drive Customer Satisfaction

Witness Systems Announces 2006 North American Customer Advisory Committee

"Keystone Stretches Resources to Meet Customer Needs"
1to1
August 2005

"VoIP and Call Recording"
CommWeb
August 2005

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