Witness Systems Customer Advisory Committee 2003 - 2004

Andre Harris CAC President Director, Reservations Training & Quality Assurance Continental Airlines		Suzanne Hale Corporate Manager of Quality and Career Development Telvista	Jim Tindell Quality and Process Manager MetLife	Tom Hammond Vice President, Contact Center Strategy The Hartford
		Miguel Quinones Quality Assurance Manager TracFone Wireless	Yvonne Baller Director, Performance Measurement & Reporting Leading Health Insurer	David King Manager, Voice Systems Delivery BT

Witness Systems' Customer Advisory Committee is comprised of representative customers from a variety of vertical markets that use eQuality®. In addition to their role in helping us host the Driving Innovation user conference in North America, the committee members also serve as liaisons by gathering information and feedback from you, our customers, regarding ideas for future features, functionality and new solutions and services. We appreciate their service!

Member Benefits:

• Meet with our product management team to review new product features and enhancements
• Network with other eQuality users, forming strategic alliances and friendships
• Assist in shaping the annual Driving Innovation user conference, including proposing session topics and identifying speakers
• Receive complimentary user conference registration

CAC Responsibilities:

• Serve a two-year term
• Attend a planning meeting at our corporate headquarters in Atlanta in September, as well as the annual user conference
• Participate in monthly conference calls
• Contribute to focus groups throughout term

If you are a Witness Systems customer and you are interested in becoming a member of the CAC, please provide the following information: Name, Title, Organization, Work Phone, Fax, Email

1. How long have you been with your current company?

2. What are your primary responsibilities as they relate to quality assurance and the use of the eQuality software?

3. Why would you like to serve on the advisory committee and what do you hope to gain from the experience?

4. What specific goals would you like to see the committee achieve?

Please return this information to Denise Peterson, Global Events Manager, via email at dpeterson@witness.com, or fax to 770-754-1873