Nomination Criteria
Do you know someone who deserves to be recognized as Innovator of the Year? If so, please indicate the specific program or idea the individual developed that produced one or more of the following results:

1. Increased company revenue through the contact center
2. Increased employee morale in the contact center
3. Increased customer satisfaction
4. Reduced agent attrition
5. Increased customer retention

For each of the areas chosen to nominate the candidate, please respond to the following questions:

1. What was the program or idea that the candidate developed?
   
2. Did the candidate have to solicit company resources (time, personnel, funds) to institute their program?
   
3. What percentage of improvement (such as revenue growth, decrease in agent attrition, increase in customer satisfaction, increase in customer retention) resulted from the program?
   
4. How did the candidate solicit the support of others to implement the program?
   
5. How soon did results become evident?

Submitting Nominations
Nominations will be accepted throughout the year. However, all nominations must be submitted by Friday, April 1, 2005 to DIConference@witness.com. Please be sure to provide the following information with your submission:

1. The name of your organization
2. Your name, title, and contact information (company address, telephone, and email address)
3. The name, title and contact information of the person you are nominating (company address, telephone, and email address)
4. Include all information requested in the nomination criteria
   The winner will be notified via the contact information provided on Friday, April 8, 2005.