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Our integrated eQuality software and services
suite helps you optimize the performance
of your contact center in order to provide
your customers with consistent, high quality
service experiences.
eQuality's
browser-based enterprise collaboration architecture
serves as an integrated, closed-loop workforce
optimization solution that enables you to
record, evaluate, analyze and learn from your
customer contacts and the touch points they
use, including:
- Telephone
- Email and
- Web self-service
channels
With eQuality you can establish business
rules to trigger recording of the multimedia
customer interactions deemed critical to
your organization's operating performance.
These captured contacts can then be shared
enterprise-wide, allowing your management
and executive teams to improve business
processes and enhance staff performance.
Our Professional Services team works
with your organization to measure and optimize
the performance of your people, processes
and technology throughout your enterprise
and during the complete implementation
lifecycle. From server installation and
integration
with your CTI infrastructure, to responsive
project management, consultation
and a wide range of training
and education options, we are committed
to providing the tools to help ensure your
success.
You can reduce your total cost of ownership
with one streamlined solution which provides:
- A dedicated customer support organization
- Targeted business consulting
- Comprehensive training
- Thorough installation
- Complete maintenance
- A structured upgrade path
- A common user interface
- Web-based architecture
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