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Principal, Global Market Consultant
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Oscar Alban serves as principal global market consultant for Witness Systems - a leading global provider of workforce optimization software and services. In addition to this role, he also has served in product management capacities for the Roswell, Georgia-based provider of quality monitoring/call recording, workforce management, performance management and e-learning solutions for contact center, IP Telephony and back office environments.
Strengthening his role as a market consultant is the unique "real world" experience he brings to the company. Prior to joining Witness Systems in 1997, Oscar spent 12 years with a Fortune 500 company in its state-of-the-art call center division, where he managed its 1,200-person inbound/outbound contact center. His responsibilities also included attaining results as both a regional sales manager and regional training manager.
With more than 20 years of contact center experience, Oscar regularly serves in a speaking capacity at industry trade shows and conferences, and performs consulting engagements at customer sites worldwide, where he focuses on the mission critical aspects of capturing customer intelligence and optimizing workforce performance.
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