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Every industry and every size of organisation seeks to serve and
support their customers in the most efficient fashion possible.
Your skills and resources are at a premium, especially in small or
medium-sized organisations. The challenge lies in identifying how
to deliver optimal service over the telephone, at minimum cost –
in other words, how to ensure the customer interaction is both
efficient and effective. Additionally, such interactions with a
customer, particularly where a financial transaction takes place,
are often subject to regulatory guidance, and you need to prove
compliance with such regulations by recording the interaction.
The answer to these challenges is eQuality ContactStore
Express. It’s designed specifically for the needs of small to
medium-sized organizations, branch offices or departments.
eQuality ContactStore Express provides a powerful, easy-to-use,
100 percent recording solution that requires minimal technical
skills to deploy and use. With its wealth of experience,
Witness Systems is bringing the benefits of contact recording,
analysis and review to potentially everyone who uses a
telephone (traditional or IP) to sell to or service their customers.
It’s a solution designed for your needs.
eQuality ContactStore Express opens up new
opportunities for improving business performance. The
software simply connects to the extensions that you wish
to record, and automatically detects each call on that line.
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