Gain Valuable Insight on How Your Customers Perceive Your Company
With the emergence of new technologies, companies are interacting with their customers in new and different ways. Customer contact environments - call centers, financial trading floors, public safety centers - are changing the way that businesses interact with their customers, using a variety of media, including interactive voice systems, e-mail and the Web.

Within these telephone calls, e-mail and Web chat interactions are valuable insights about how the customers perceive the company and the products and services they provide. So, how do you find these insights in a mass of recordings? And how do you optimize and equip your contact center with the tools, skills and insight to provide
a consistent and mutually valuable service, first time, every time for your customers and deliver this in line with your company’s business goals and objectives?

The answer begins with a contact recording system that is able to reliably capture and store 100 percent of your interactions.

eQuality ContactStore Allows for 100 Percent Recording
eQuality ContactStore provides for the capture and storage of customer voice and data interactions in either traditional or Internet protocol (IP) telephony environments. Its recording platform allows for 100 percent recording over multiple sites – avoiding the complexity and expense of maintaining multiple systems. In addition, it can scale from a single channel to many thousands.

eQuality ContactStore gives you quick, easy access to recorded customer contacts. Whether recording is in progress or recently completed, eQuality ContactStore can replay instantly. eQuality ContactStore also supports multi-channel replay over a local Area Network (LAN), a Wide Area Network (WAN) or via a telephone handset.