| Internet Telephony (IP) Recording |
| ContactStore
for IP (Cisco environment) |
| With more than $30 million in inventory from over 150 manufacturers, 4 Wheel Parts is the nation's largest distributor of parts and accessories for Jeeps, two and four wheel drive trucksand sport utility vehicles. The company's wholesale and retail operations distribute products - such as suspension lift kits, shocks, tires, wheels, drive train components and other performance-related products - to individual consumers, as well as automobile dealerships. By deploying eQuality ContactStore for IP within its Cisco converged voice and data environment, 4 Wheel Parts has been able to achieve the following results:
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- Increased agent monitoring efficiency by 30 percent
- Increased sales and order volume by eight percent
- Enhanced training and development program
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