Established in 1999, Atento Brasil (Atento) has grown to become Brazil's leading provider of customer relationship management (CRM) services. Its clients include organizations in the telecommunications, finance, energy, consumer products, transportation, government and public administration industries. Atento offers innovative products and services to add value to its customers' businesses, including automated solutions that streamline processes and reduce costs, resulting in significant savings for its clients. Over the last year, the company handled more than 489 millions calls. Atento prides itself on its commitment to developing its people, constantly analyzing and implementing processes to meet clients' needs, and investing in technology that provides high value to their bottom lines. By deploying eQuality Now within its 14 contact centers throughout Brazil, the company has accomplished the following:

• Increased agent productivity
• Increased sales
• Implemented a formal, efficient and calibrated training process
• Developed career pathing for agents to support growth and retention
• Decreased new-hire ramp-up time