Bank of Ireland is Ireland’s leading financial services group, providing a broad range of services to the personal, commercial, industrial and agricultural sectors. It also is active in the U.K. and, as a provider of asset management services, in several other countries worldwide.

Within Ireland, the group markets and sells its products through an extensive nationwide distribution network and its direct channel for
personal banking customers, Banking 365.

• Increased team leader productivity
• Simplified call location and retrieval for customer care desk staff by one staff-year
• Increased speed and amicability of resolution of customers by 6,000 Euros per year