Best Western International Inc. is THE WORLD’S LARGEST HOTEL CHAIN®, with more than 4,000 independently owned and operated hotels. Founded in 1946 and based in Phoenix, Ariz., Best Western offers more than 300,000 quality guest rooms located in approximately 80 countries and territories throughout North America, South America, Europe, Asia, Africa, the Middle East and the South Pacific.

• Increased new-hire sales by 1 percent
• Lowered average talk time by 22 seconds for new employees in their first month on the job
• Raised service scores to 80+ percent
• Improved relationships between agents and supervisors, increasing employee satisfaction