Cable & Wireless is a major global telecommunications business with customers in 80 countries. It consists of two core and complementary divisions: Cable & Wireless Regional and Cable & Wireless Global.

Cable & Wireless Regional offers a full range of telecommunications services in 33 countries around the world, with major businesses in the Caribbean, Panama, the Middle East and Macau. Cable & Wireless Global provides IP (internet protocol), voice and data services and managed solutions for business customers. It has developed advanced IP networks and value-added services in the U.S., Europe and the Asia-Pacific region in support of this strategy.

Building on its strong national businesses in the U.K. and Japan, Cable & Wireless Global will focus on serving primarily multinational companies (both enterprises and service providers) in the U.S., U.K., continental Europe and Japan/Asia.

• Increased customer satisfaction index by 7 percent
• Raised quality scores by 12 percent
• Improved supervisor productivity by 20 percent