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Digi-Key Corporation
Industry: Electronic components distribution
Solution(s): eQuality® Balance, eQuality Evaluation and the Performance Optimization Workshop
Overview:

Digi-Key is one of the fastest-growing electronic component distributors in the United States, moving into the Top 12 among the more than 800 distributors in North America. The company’s catalog, which contains more than 200,000 products representing more than 240 manufacturers, is updated and expanded every 120 days. In as little as 20 minutes, orders can be processed, inspected and shipped.

Digi-Key believes its growth can be attributed to its customer-centered business philosophy: provide the customer with the absolute best service possible. The company has earned the highest rankings in on-time delivery, responsiveness and overall performance for 10 years in a row, according to an annual EE Times distribution study.

Results:
  • Rejuvenated quality assurance program to further strengthen market leadership and ensure highest levels of customer satisfaction
  • Improved quality monitoring processes and streamlined use of technical resources
  • Enhanced recruitment program and pre-employment screening, as potential employees participate in a mock interaction that is recorded and scored with the software
Success Story:

 

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