Minacs Worldwide is a leading provider of customer relationship management (CRM) services. The company designs, delivers and manages customized, multimedia contact center solutions that help its clients communicate more effectively with their customers.

Since 1981, the world’s most successful companies have entrusted their customer relationships to Minacs. The outsourcing specialist provides sophisticated, large-scale CRM solutions to clients in North America, Europe, Latin America, Asia and the Pacific Rim.

To reinforce its standard of providing superior front-line performance, Minacs deployed Witness Systems’ eQuality® software as its standard quality monitoring solution. The first implementation was completed in record time, setting the stage for Minacs to execute customer campaigns more rapidly and reduce campaign development and agent training costs while improving quality.

• Provided enterprise solution for high-end customer care, improving response times and reducing costs
• Improved training and operational efficiencies
• Enabled workforce restructuring and better analysis of call metrics