Horsham-based Royal & SunAlliance is one of the United Kingdom’s largest underwriters of general insurance risks and a major player in the global insurance market. The company was formed in 1996 by a merger between two of the U.K.’s best-known insurance providers, Royal Insurance and Sun Alliance.

Today, Royal & SunAlliance employs a global workforce of 50,000 and serves customers in some 130 countries.

• Increased customer satisfaction
• Reduced operational costs
• Streamlined customer Service Operations