Star Contact, Ltd. operates a multi-lingual, multi-disciplined contact center that specializes inhandling customer service for financial services and travel-related organizations. The company serves both English and Spanish-speaking cstomers in the United States, adding value to clients because it understands the cultural nuances of the diverse Latin American population, enabling greater customer acceptance and satisfaction among this audience. Star Contact has obtained its ISO 9001 certification, indicating its commitment to a quality environment controlled by detailed processes and indicators. Star Contact is a subsidiary of Fidanque Hermanos e Hijos, S.A., founded in 1885.

• Increased quality assurance agent productivity by as much as 300 percent
• Helped accomplish ISO 9001 certification by proving effectiveness of quality process
• Provided competitive differentiation to close new business