The Tenet name reflects the company's core business philosophy: the importance of shared values among partners - including employees, physicians, insurers and communities - in providing a full spectrum of healthcare.

The Tenet Healthcare call center uses our eQuality customer interaction recording and online evaluation solutions to ensure the delivery of quality customer service.

• Increased average quality scores to above 90 percent
• Improved agents’ soft skills
• Used BDR to validate new campaigns