Wipro Spectramind is India’s largest full-spectrum outsourcer, offering end-to-end solutions for a wide range of industries. The company has offices in India, the United States and the United Kingdom.

Wipro Spectramind is a subsidiary of Wipro Information Technology Limited, which provides comprehensive IT solutions and services, including systems integration, information systems outsourcing, package implementation, software application development and maintenance, and research and development service to corporations around the globe.

The implementation of eQuality® at Wipro Spectramind’s new contact centre in Mumbai was driven by the request of a client who already used the software. Following the successful deployment and results for this client’s quality assurance program, Wipro Spectramind extended eQuality’s use throughout the Mumbai centre.

• Improved customer satisfaction by 9 percent
• Reduced call handling times by 30 percent
• Increased supervisor and agent productivity