Obtain the Knowledge You Need to Deliver World-class Service
Whether your goal is to train coaches, IT professionals or others throughout your enterprise who use the eQuality® workforce optimization software, Witness University has a training option to help you meet individual, center and corporate-wide goals.

Our trainers strive to understand your unique business objectives and culture in order to provide interactive education seminars that will help your organization take full advantage of the product features available in your eQuality applications. By attending training sessions at one of our training facilities you will benefit from:

Experienced Trainers
Our trainers are dedicated professionals with contact center experience who understand the challenges you face each day. You'll benefit from their professional experience as they share best practices across a variety of industries.

State-of-the-art Facilities
Our training facilities allow you to test and explore your eQuality applications in a simulated contact center technical environment away from day-to-day interruptions.

Hands-On Learning Tools
We provide each student with their own server, client and agent workstation in order to duplicate a real contact center technical environment.

Additional training benefits include:

• Small class sizes
• Personalized instruction
• Interactive question and answer sessions

Whether you attend a class at one of our training facilities, or choose to take advantage of other training options, you will discover new and better ways to deliver world-class service to your customers!