WLN201:
eQuality Balance Server Infrastructure
Duration: 2 days (2 credits)

This course is designed for personnel responsible for maintaining the eQuality Balance server. LAN administrators, network analysts, and individuals with related functions will benefit from this program. The course provides an in-depth exploration of the eQuality Balance software components. It also addresses how the eQuality Balance server interacts with other network components, and how to effectively use troubleshooting techniques and tools from a networking perspective. This class is part of a standard implementation package. An IT background is a prerequisite for this class.

WLN202: eQuality Balance Application Administration
Duration: 1 day (1 credit)

This course is focused on individuals responsible for setting up and maintaining the eQuality Balance database and related components. Administrators and alternate administrators should attend. This course will prepare the student to set up the hierarchy of your call center, create login ID’s, establish security access, initiate call monitoring and populate the various eQuality database tables. This class is part of a standard implementation package.

WLN203: eQuality Balance Forms Generation
Duration: 1 day (1 credit)

This course is designed for individuals who will administer the eQuality Balance application and/or manage quality assurance in the call center. Students learn the mechanics of building a customized online form. They will also gain a thorough knowledge of evaluating and selecting scoring options, creating answer schemes, and the power of dynamic sections. The skills learned in this course will enable the attendee to successfully create multiple types of practical and useful evaluation forms. This class is part of a standard implementation package.

WLN301:
eQuality Balance Advanced Server Infrastructure and Installation Workshop (VERSIONS 6.3 & 6.4 ONLY)
Duration: 3 days (3 credits)

This course is a detailed investigation into the elements of the eQuality Balance system. Students will be provided with extremely technical details of component functionality, database structure and configuration, software architecture, and intricate troubleshooting techniques. Through this course, students will be able to minimize system downtime by addressing advanced system administration and maintenance functions required in their enterprise environment. This course includes a one-day installation workshop during which the student will experience various installation and configuration scenarios. This course is intended for individuals who will install and support the eQuality Balance infrastructure, and is a continuation of the Basic Server Infrastructure course; therefore WLN201: eQuality Balance Server Infrastructure is a prerequisite for this class. All IT personnel who support the application and its host server(s) and network(s) should attend.

WLN310: eQuality Balance Tier 1 Bootcamp
Duration: 6 days (6 credits)

This class consists of WLN201, WLN202, WLN203, and WLN301 class content. An IT background is a prerequisite for this class.

WLN901: eQuality Balance R6.3-to-R6.4 Update Webinar
Duration: 8 hours (two 4-hour sessions on 2 consecutive days)

This course provides current R6.3 administrators with an intensive look at the differences they will encounter as they migrate to eQuality Balance R