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Whether you prefer traditional, on-line, or one-on-one
instruction, we offer several training options
to suit our customers needs, including:
We can deliver training right to your desk using
the latest Internet and Webinar technology. This
option provides a more convenient alternative
to traditional, one-on-one training methods.
Need to accommodate larger groups of trainees
within your organization? You may find it more
cost-effective to arrange for end-user training
at your location!
Please contact our training
coordinator to confirm the customized and standardized
courses that are available with this option.
Our computer-based training (CBT) and
Web-based training (WBT) options are ideal if
you:
- Prefer to learn at your own pace
- Need to train new coaches
- Would like to refresh or reinforce your eQuality
skills
Our multi-media training series includes:
eQuality Now Courseware that consists
of 35 lessons in seven contact center tracks
to help you enhance your contact center skills.
Designed with the adult and professional learner
in mind, each lesson is approximately 15 minutes.
eQuality Balance Courseware
includes our eQuality Balance Performance Management
for Coaches and eQuality Balance Forms Administration
courses.
Whatever your training preference, as your needs
and requirements change we continually develop
new offerings!
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