Witness Systems is a leading global provider of performance optimization software and services. The company provides the contact center industry's first integrated performance optimization software suite to help global enterprises capture customer intelligence and optimize workforce performance. The browser-based eQuality® software is comprised of compliance, high-volume and business-driven recording solutions for customer contact centers and IP telephony, as well as performance analysis and e-learning applications. The closed-loop suite enables companies to capture and retrieve, learn and train, and report and analyze customer interactions and back office transactions to develop staff, generate revenue, reduce costs, and achieve greater customer retention and loyalty. An integrated business consulting, implementation and training methodology provides services to support an effective, rapid deployment of eQuality that enables organizations to maximize their return on investment.
Corporate
Headquarters
Witness Systems’ corporate and Americas head office are located in suburban Atlanta, Georgia:
Address:
300 Colonial Center Parkway, Roswell, Georgia 30076, U.S.A.
Telephone:
+1-888-3-WITNESS within North America or
+1-770-754-1900 outside North America
Facsimile:
+1-770-754-1873
E-mail:
info@witness.com
Web:
www.witness.com
Witness Systems' EMEA regional head office is in Leatherhead, United Kingdom, with remote offices in Germany and the Netherlands. Its Asia Pacific regional head office is located in Hong Kong with remote offices in Australia, China, India, Japan , Malaysia and Singapore. The company has several regional offices in the United States, as well as locations in Brazil, Canada and Mexico.
Ownership
The company's common stock is traded on the NASDAQ stock market under the ticker symbol WITS.
Revenue
Witness Systems' revenue for the year ended December 31, 2003 was more than $110 million USD.
Customers
Witness Systems provides its software to an extensive base of Global 2000 companies with multiple contact centers and leading small- to medium-sized businesses (SMBs) worldwide. Customers include such organizations as Accor Group, Alliant Energy, American Airlines, AOL/7Online Services, AT&T, AXA Belgium, Banco Inbursa, Banking 365 (Bank of Ireland), Best Buy, Blue Cross & Blue Shield, BOC Gases, Cable & Wireless, Carphone Warehouse, Charter Communications, Churchill Insurance, Columbia House, Continental Airlines, Co-operative Bank, Hertz, Lloyds TSB Asset Finance Division, Medco Health Solutions, MetLife, NTT Solco, Pitney Bowes, RadioShack, Royal & SunAlliance, Saab Cars USA, STAR CONTACT Ltd., Starwood Hotels & Resorts Worldwide, Target Corporation, Telstra Service Advantage, Tenet Healthcare Corporation, Verizon Wireless, VISA, Vodafone Ireland, Volkswagen Financial Services (UK) Ltd, Wells Fargo and Wipro Spectramind.
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