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We have established pre-defined integrations
between all major CRM and e-media contact center
applications and our eQuality suite. In the event
that a standard supported integration solution is
not available, our Integration Consulting Services
team provides expert application integration assistance
tailored to meet your unique requirements.
How Do We Accomplish
This?
Our eQuality Connect application serves
as the underlying integration component of our
eQuality suite of products. This application allows
us to integrate our eQuality product line with
your Web-enabled and eCRM applications, including:
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Email response
management
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Collaborative
Web chat and
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Customer information
systems
This scalable integration solution enables you
to leverage the business rules capability of eQuality,
which allows you to record interactions that are
under the control of your CRM and multimedia contact
center applications.
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