Impact 360™ - your complete WFO solution - brings workforce management, quality monitoring/ full time recording, performance management and e-learning software and services together under a unified framework with unprecedented business integrations.

Find out how we can help optimize workforce performance in your environment:
Impact 360 Contact Center Solutions
Impact 360 IP Telephony Solutions
Impact 360 Back Office Solutions
Impact 360 Retail Financial Services Solutions
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arrow 29 May 2007
Verint Completes Acquisition of Witness Systems, Extends Actionable Intelligence Vision and Becomes a Market Leader in Workforce and Enterprise Optimization
arrow 23 May 2007
OFT Clears Acquisition of Witness Systems by Verint;Transaction Expected to Close on or Before May 29, 2007
arrow 16 May 2007
Knology and Taylor Corporation Named "Innovators of the Year" During Witness Systems’ 11th Annual Customer User Conference
arrow 8 May 2007
Sunderland City Council Implements Impact 360 Full-time IP Recording Solution in Support of "101," the Single Non-Emergency Number Service
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Workforce Optimization Solutions for Retail Financial Services and Back Office Operations.
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Yankee Group

"With its new customer feedback solution, Witness Systems is now the only vendor offering a complete contact center performance package combining agent contact center monitoring and performance optimization with an external customer verification of contact center performance in the form of customer satisfaction surveys."

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