The “Point” Pitch Could be a Curveball
Contact centers are a tough, competitive market for vendors. The competitive exuberance has led to exaggerated claims and outright myths. This article deals with a myth we’re currently hearing in the marketplace: “Point systems work best for contact center requirements.”

At first blush, the point system arguments seem compelling – indeed, there may be degrees of truth to all of them. This paper addresses some penetrating questions that, once poised, unveil the mythical elements inherent in this pitch.

About Witness Systems
Witness Systems provides the contact center industry’s first integrated performance optimization software suite to help global enterprises capture customer intelligence and optimize workforce performance.

Comprised of business-driven multimedia recording, performance analysis and e-learning management applications, the browser-based eQuality® solution is designed to enhance the quality of customer interactions across multiple communications media, including the telephone, e-mail and Web.

Our closed-loop suite enables companies to record, evaluate and analyze customer contacts, and then launch e-learning to develop staff, generate additional revenue, and achieve greater customer retention and loyalty.

For additional information about Witness Systems and its eQuality software suite, please visit us online at www.witness.com, or call 1.888.3.WITNESS (1-770-754-1900, outside of the U.S).
First Name:*
Last Name:*
E-mail Address:*
Phone:*
Fax:
Title:
Company:*
Address:
City:
State/Province:
Zip/Postal Code:
Country:
Additional  information:
Would you like our sales team to contact you? Yes
No
Questions or comments:
Note: We respect electronic privacy and will NOT give out your name and address under any circumstances.
|